"I was astounded, after being on the market for 2 months with another agent having only 5 viewings, James from Clifftons came round on Monday, had 6 viewings on Tuesday afternoon and I received an asking price offer by the end of the day, just brilliant, i'm so pleased."

We would like to thank you for your hard work, we thought you were very professional and we wish you ever success in your new business.

We would like to thank you for all the time and effort you have given to us and will certainly recommend you.

Agents note
We sold the property for a staggering £120,000 more than the other two Estate Agents valuations by selling the property for redevelopment.

Agents Note
This client asked CLIFFTONS for a valuation, we asked "Why have you choosen CLIFFTONS?"

She replied "I work for Northern Rock and I asked my First Time Buyers which agent would you recommend in Bournemouth - they all said CLIFFTONS."

Thank you, I'm been very impressed - Many letting agents I have dealt with have been sleepy and given a poor performance. You are very much on the ball and I'm pleased you got a higher rental figure to cover your fees.

I would have no hesitation in recommending Clifftons to anyone, the speed in which you found a buyer and then updating us the whole way through the process. Thank you.

"Thanks James, I appreciate all the help you've provided in getting this through"

"Thanks very much to you and your colleagues at Clifftons. We couldn't of hoped for better estate agents and we will certainly be recommending you to any of our friends who are selling a house. Thanks again and well done for beating goadsby."

We are writing to thank Lucy for being so helpful and kind to us when we were looking to move. She has been on hand to answer any questions we (or our parents!!!) had and it was nice to be taken seriously by someone! We had a problem with one of our keys and Lucy did everything to get it sorted out...including coming to the flat twice to make sure it worked!! She seems more than happy to help and we wanted to send this as a way of showing her how much we appriciated her help and to thank her for all she has done...so far!! So...THANK YOU!

We are happily settled and enjoying our new home!!

Its so much better dealing directly with the owner of the firm, i've not been impressed with many of the bigger corporate estate agents and will now always look for an independant Estate Agent to deal with my properties. Many Thanks

For the past nine months Clifftons have been managing my large studio flat on the outskirts of Bournemouth.

A pro-active, out of the box approach by a lettings company is unusual, but in Clifftons case exists in droves.

Polite, friendly, forward thinking, and fair are the four key things that I believe that Clifftons bring to the table.

These questions were raised by a first time Landlord to one of our more experienced landlords:

..."I am about to sign up for their fully managed service and they have already found me a candidate tenant. I just wanted to check before the final signing that they are a good agent to work with. Could you let me know what you think of their service? Are there any things to watch out for? Do you believe they are reasonable when it comes to evaluating deductions from the tenants deposit on check-out? Do they handle disputes well? Have they had to resolve any problems with faults?"...

The response from our landlord was:
...On the whole the agents are very positive to work with and more importantly if you find there are any errors they are more than willing to sort them out quickly. Kim Bartlett is qualified (MARLA) and provides a very good service overall.

"I keep a close eye on dates of payment due, inspections, and re-tenanting myself but find Clifftons are on the same wavelength with me, as all in diarised by Kim." The one real problem I have had is that payments were initially a little late (by only up to 4 days) but once I mentioned it to Kim she has ensured that every month payments are made for the due date."

..."I have had several dealings with a couple of agencies and I have now put all of my properties with them - I would say with confidence that overall Kim is very professional and efficient in her dealings - if not, at any stage, then if you let her know she will deal with any query quickly and if she makes any errors she will rectify them."...

The reply:
I am a bit of a novice at all this rental stuff and also just finding my way around Bournemouth too, so it's good to hear that I have made a good choice of letting agent.

"The floor plans on your details are excellent and have been very useful"

Thanks very much, I'm so pleased I found through you after all your hard work. Your the only estate agent that offered to come and pick me up to show me properties.

I would like to thank you James and your staff for all their help and hard work throughout the sale, very impressed and will certainly recommend you to anyone I know who is thinking of selling their property.

Thanks for the first statement and prompt deposit into our Bank Account.

So much better than any agent we have dealt with so far in Bournemouth.

You have my total recommendation and my next available property

"Kim has been fantastic, a real pleasure to deal with - I can't believe how quickly she let our flat"

Agents Note - The property was on with eight letting agents, we found a tenant is three days.

"I'm really pleased it was you that found us a buyer, I only wish we instructed you from the beginning"

Thanks for your freindly and professional service.

"We have been very happy with the excellent level of service that CLIFFTONS have provided so far and we would like you to manage all of our properties."